What happens if my dog gets diarrhea while boarding?
We will provide supplements such as pumpkin or administer a diarrhea medication depending on the severity. We will also call you to check in and see if you may have any suggestions to help them as you know them best. If the diarrhea persists, or if we see anything concerning - we will determine together if they need to be taken to a vet.
What do you use to sanitize your facility?
We use kennelsol, odoban, simple green, lysol, and liquid alive products. We clean kennels before, during, and after stays. We vacuum and mop our inside yard, hallways, and lobby nightly. We spray our yards every night - rotating between the chemicals we use. Once a week - we spray yards with flea and tick spray. And twice a month - we steam clean our facilities.
Do we administer medications?
Yes! We absolutely administer medications per instructions you provide us with. HOWEVER - we do not administer injections as we are not licensed to administer them.
What is kennel cough? Can my dog come play if they have kennel cough?
Kennel cough is a very common cold for dogs. Dogs exhibiting symptoms such as coughing will not be allowed to attend until they are cleared by their veterinarian.
What if my dog needs to see a vet while boarding?
If your dog is injured while in our care, we will immediately assess the situation and the injury. We will then come up with a game plan and call you immediately. If your dog’s injury requires a visit to the vet, one of our team members will drive your pup to a local veterinarian - whether that is your personal vet or another local one. Depending on severity, if we cannot get a hold of you - part of the service agreement you sign before attending our facility is to give us approval to take them to the vet on your behalf for treatment. We will keep you updated in all aspects and we will follow the vet’s directions to a T.
What if I have a special needs dog? i.e. seizures, wheelchair, deaf, blind, etc?
We do our absolute best to accommodate all dogs regardless of their abilities. We may just ask you more questions so that we handle your precious dog with the same level of care you provide at home. All special needs dogs are welcomed here for daycare and/or boarding. For boarding, there will be a $50 per night additional charge.
Do you require my dog to be on a flea preventative?
While we do not require your dog to be on a flea preventative - we do request that they not attend if they have fleas. We have senior dogs and dogs with immunocompromised systems that can be adversely affected if they come into contact with fleas.
Can my dog attend with fleas/worms?
No. your dog must be healthy and free of any contagious/transmittable diseases, parasites, and illnesses. If we find fleas - we will give them a flea bath and charge you $15 at pick-up.