We require Bordetella, DHPP/DAPP, and Rabies to be up to date. We make no exceptions.

For new clients: Step 1: On a computer - sign up for the Gingr Pet Portal (Click Here)(https://grandfurlodge.portal.gingrapp.com/#/public/login). Step 1a: On your mobile device - download from your app store. Step 1b: OR, head to our website at grandfurlodge.com and click on the button at the top of the site titled “Login to Book Services” If requested - the facility invite code is 579071. If you are a new client or signing up a new dog - you will need to schedule a required evaluation before you can sign them up for daycare OR boarding. You may then head to the "Booking" page and book an evaluation right there in the customer portal, or give us a call us at 503.681.9393 to schedule. Once their evaluation is complete - you can follow the following steps moving forward. Without a Gingr account, we cannot reserve your place in our system; if the website gives you any trouble feel free to give our receptionists a call and we will guide you through the process. For current clients: Step 1: Sign in to your gingr pet portal Step 2: Select your dog Step 3: Click on the blue highlighted Start Booking button Step 4: Click on the Booking Categories drop down menu Step 5: Select Daycare Reservations Step 6: Click on either Boarding, Daycare | Full Day, or Daycare | Half Day Step 7: Click on the date, select the correct drop-off and pick-up time (please try to select times within 30 minutes of when you plan on dropping off and picking up) Step 8: Optional - add more dates. You can add recurring days or specific dates and input the required information. Please note that if you decide not to bring your dog on one or more of the days you have RSVP’d for - please let us know through facebook messenger, phone, or email when they won’t be visiting us! Step 9: Click on the blue highlighted Services button. Step 10: Review time/date for daycare needed. Step 11: Optional - add any services you would like for us to provide while they are playing with our kennel techs. Please note: grooming services are not available for daycare dogs on Mondays, Tuesdays, or Wednesdays. Step 12: Click on the blue highlighted Notes button. Step 13: Optional - add any notes you would like us to know. Step 14: Click on the blue highlighted Review button. Step 15: Click on the blue highlighted Submit Request button. Step 16: If you aren’t sure if your booking has been accepted or not - before dropping off your pet, go to the Book tab on your Gingr pet portal dashboard and scroll down to see if they have been accepted or canceled. If we need to cancel your booking due to being full - we try our best to contact you before your drop-off time. Once again, please feel free to reach out to us at 503.681.9393 if you experience any troubles!

All dogs need to be at least 4 months old and/or have all of their puppy vaccinations. We require Bordatella, DHPP/DAPP/DPP (Distemper-Parvo), and Rabies vaccines.

As a science and psychology based facility it is important to note that restricting dogs based on size is a human fear and not something that naturally occurs in nature. Restrictions can create unnecessary uncertainty and lack of exposure could lead to unintentional flooding (a situation you can put your dog in where they have no idea how to deal with a sudden environmental change they were not prepared for) To help with this, we slowly integrate those dogs with fear or uncertainty around different breed sizes but similar energy levels in a positive and rewarding environment.

For daycare, bring your dog, their collar or harness, and leash. If your dog needs lunch or if they didn’t eat breakfast - you can bring their food. As long as we have kennels available - we provide lunches between 11:30 am and 12 pm. We also offer house food for $2 per meal. ​For boarding - bring your dog, any meds, supplements, their collar/harness and leash, their food, and any special treats from home. Blankets and doggy apparel are accepted Please do not bring crates, beds (ground level or raised), or bulky blankets such as comforters. We have plenty of blankets and raised cots in house that we are happy to provide. We limit intake of these larger items due to having a small laundry facility and kennels of varying sizes.

Yes, we do accept reactive dogs. However, we have limited capacity for these dogs as they require a higher amount of time than others. Please let us know about your reactive dog when scheduling an evaluation.

Yes, as long as your dog has already had their evaluation completed, and if we have the space we can accommodate for emergency boarding stays.

We kindly ask that you give us a call or send us an email as soon as you know that your dog will not be visiting us. This will help us know how to plan for the day. If you do not show up, and you do not let us know - we will mark that as a no call, no show. If you have too many no call, no shows on your account - you may be asked to prepay in the future. After 3 no shows, we reserve the right to refuse services.

We post daily photos on social media sites like Facebook and Instagram. Feel free to also call us at 503.681.9393, send us an email, or chat with us via Facebook Messenger to check in on your dog(s). We love providing updates!

If you know you are going to be late - please do call and let us know ASAP. If you are more than 15 minutes late picking up your dog past closing time, we will automatically board them overnight. Standard nightly rates will apply. Why was I charged an extra $15 when I picked up my boarding dog? If you pick up your boarding dog after 11 am on the day of pick-up, the charge is to cover the extra half day of daycare.

Yes, we have freezers and refrigerators for temperature controlled dog food.

We have a microwave on site. We just request that you provide an approximate time range to heat their food.

We can add as much water as needed and at the proper temperature range. Just let us know at drop-off or add it to your dog’s gingr profile.