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What vaccines do you require?We require Bordetella, DHPP/DAPP, and Rabies to be up to date. We make no exceptions.
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How can I sign up for Daycare?For new clients: Step 1: On a computer - sign up for the Gingr Pet Portal (Click Here). Step 1a: On your mobile device - download from your app store. Step 1b: OR, head to our website at grandfurlodge.com and click on the button at the top of the site titled “Login to Book Services” If requested - the facility invite code is 579071. If you are a new client or signing up a new dog - you will need to schedule a required evaluation before you can sign them up for daycare OR boarding. Please call us at 503.681.9393 to schedule their evaluation. Once their evaluation is complete - you can follow the following steps moving forward. Please do not attempt to book an evaluation if your Gingr account has not yet been set up. For current clients: Step 1: Sign in to your gingr pet portal Step 2: Select your dog Step 3: Click on the blue highlighted Start Booking button Step 4: Click on the Booking Categories drop down menu Step 5: Select Daycare Reservations Step 6: Click on either Boarding, Daycare | Full Day, or Daycare | Half Day Step 7: Click on the date, select the correct drop-off and pick-up time (please try to select times within 30 minutes of when you plan on dropping off and picking up) Step 8: Optional - add more dates. You can add recurring days or specific dates and input the required information. Please note that if you decide not to bring your dog on one or more of the days you have RSVP’d for - please let us know through facebook messenger, phone, or email when they won’t be visiting us! Step 9: Click on the blue highlighted Services button. Step 10: Review time/date for daycare needed. Step 11: Optional - add any services you would like for us to provide while they are playing with our kennel techs. Please note: grooming services are not available for daycare dogs on Mondays, Tuesdays, or Wednesdays. Step 12: Click on the blue highlighted Notes button. Step 13: Optional - add any notes you would like us to know. Step 14: Click on the blue highlighted Review button. Step 15: Click on the blue highlighted Submit Request button. Step 16: If you aren’t sure if your booking has been accepted or not - before dropping off your pet, go to the Book tab on your Gingr pet portal dashboard and scroll down to see if they have been accepted or canceled. If we need to cancel your booking due to being full - we try our best to contact you before your drop-off time. If you are having trouble signing them up for daycare via Gingr, please call us at 503.681.9393 and we will help you!
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What age does my dog need to be to attend?Dogs need to be at least 4 months old and/or have all of their puppy vaccinations.
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Do you separate dogs based on size?As a science and psychology based facility it is important to note that restricting dogs based on size is a human fear and not something that naturally occurs in nature. Restrictions can create unnecessary uncertainty and lack of exposure could lead to unintentional flooding (a situation you can put your dog in where they have no idea how to deal with a sudden environmental change they were not prepared for) To help with this, we slowly integrate those dogs with fear or uncertainty around different breed sizes but similar energy levels in a positive and rewarding environment.
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What should I bring for my dog for daycare and/or boarding?For daycare, bring your dog, their collar or harness, and leash. If your dog needs lunch or if they didn’t eat breakfast - you can bring their food. As long as we have kennels available - we provide lunches between 11:30 am and 12 pm. For boarding - bring your dog, any meds, supplements, their collar/harness and leash, their food, and any special treats from home. Please do not bring any bedding or crates from home. We have plenty of bedding and kennels for your pups to feel safe and comfortable in. We also offer house food for $2 per meal.
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Do you accept reactive dogs?Yes, we do accept reactive dogs. However, we have limited capacity for these dogs as they require a higher amount of time than others. Please let us know about your reactive dog when scheduling an evaluation.
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Do you offer emergency boarding?Yes, as long as your dog has already had their evaluation completed, and if we have the space we can accommodate for emergency boarding stays.
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What if I made a reservation and our plans changed?We kindly ask that you give us a call or send us an email as soon as you know that your dog will not be visiting us. This will help us know how to plan for the day. If you do not show up, and you do not let us know - we will mark that as a no call, no show. If you have too many no call, no shows on your account - you may be asked to prepay in the future. After 3 no shows, we reserve the right to refuse services.
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How can I check on my dog while I’m away?We post daily photos on social media sites like Facebook and Instagram. Feel free to also call us at 503.681.9393, send us an email, or chat with us via Facebook Messenger to check in on your dog(s). We love providing updates!
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What if I’m late to pick up and you are already closed? Do you have a late fee?If you know you are going to be late - please do call and let us know ASAP. If you are more than 15 minutes late picking up your dog past closing time, we will automatically board them overnight. Standard nightly rates will apply. Why was I charged an extra $15 when I picked up my boarding dog? If you pick up your boarding dog after 11 am on the day of pick-up, the charge is to cover the extra half day of daycare.
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Can I bring my dog’s food if it needs to be temperature controlled?Yes, we have freezers and refrigerators for temperature controlled dog food.
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What if my dog’s food needs to be heated up?We have a microwave on site. We just request that you provide an approximate time range to heat their food.
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What if my dog’s food needs water added?We can add as much water as needed and at the proper temperature range. Just let us know at drop-off or add it to your dog’s gingr profile.
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Grand Fur Lodge Contact InformationP: 503.681.9393 E: Grandfurlodge@gmail.com Address: 140 SW Freeman Ave, Hillsboro, OR 97123
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What are your hours?Daycare & Boarding: Monday thru Friday: 6am to 6pm Saturday: 8am to 5pm Sundays: No daycare available. Boarding pick-up and drop-off times: 9 am to 11 am or 3 pm to 5 pm.
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How can I give you my dogs vaccination records?You can either bring a digital or paper copy in with you, email it to us at grandfurlodge@gmail.com, upload it directly into your Gingr pet profile, or have your veterinarian email it to us at the same email. If needed, we can also send an email to your veterinarian to request the information.
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Why do you need to know my dog's allergiesWe need to know about any allergies your dog may have, not just for emergency purposes, but we may provide treats throughout the day and we want to make sure we provide safe food for your pup.
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Do we have live webcams?No, but we do have security cameras on-site for liability and in-house training purposes only.
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Can I volunteer?We love how much you love dogs, but, at this time, we are not set-up to have volunteers on site. That may change in the future, but as of now, there is no timeline.
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Cancellation PolicyFor Grooming - please give us 24 hours notice at least if you are unable to make your reservation. We kindly ask that you give us a call or send us an email as soon as you know that your dog will not be visiting us. If you do not show up, and you do not let us know - we will mark that as a no call, no show. If you have too many no call, no shows on your account - you may be asked to prepay in the future. After 3 no shows, we reserve the right to refuse services.
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What do you use to sanitize your facility?We use kennelsol, odoban, simple green, lysol, and liquid alive products. We clean kennels before, during, and after stays. We vacuum and mop our inside yard, hallways, and lobby nightly. We spray our yards every night - rotating between the chemicals we use. Once a week - we spray yards with flea and tick spray. And twice a month - we steam clean our facilities.
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Do you administer medications?Yes! We absolutely administer medications per instructions you provide us with. For speciality cases, we will request to make a video of how to apply or provide medical care for your dog so our entire team is on the same page.
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What if my dog needs to see a vet while boarding?If your dog is injured while in our care, we will immediately assess the situation and the injury. We will then come up with a game plan and call you immediately. If your dog’s injury requires a visit to the vet, one of our team members will drive your pup to a local veterinarian - whether that is your personal vet or another local one. Depending on severity, if we cannot get a hold of you - part of the service agreement you sign before attending our facility is to give us approval to take them to the vet on your behalf for treatment. We will keep you updated in all aspects and we will follow the vet’s directions to a T.
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What happens if my dog gets diarrhea while boarding?We will provide supplements such as pumpkin or administer a diarrhea medication depending on the severity. We will also call you to check in and see if you may have any suggestions to help them as you know them best. If the diarrhea persists, or if we see anything concerning - we will determine together if they need to be taken to a vet.
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What if I have a special needs dog? I.e. Seizures, wheelchair, deaf, blind etc?We do our absolute best to accommodate all dogs regardless of their abilities. We may just ask you more questions so that we handle your precious dog with the same level of care you provide at home. All special needs dogs are welcomed here for daycare and/or boarding. For boarding, there will be a $50 per night additional charge.
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Can my dog attend with fleas/worms?No. your dog must be healthy and free of any contagious/transmittable diseases, parasites, and illnesses. If your dog is dropped off and we find fleas - we will give them a flea bath and charge you $15 at pick-up.
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Do you require my dog to be on a flea preventative?While we do not require your dog to be on a flea preventative - we do request that they not attend if they have fleas. We do have senior dogs and dogs with immunocompromised systems that can be adversely affected if they come into contact with fleas.
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Can my dog attend if they are not fixed?Yes, your dog can attend our facility if they are not fixed with a few caveats. Female dogs cannot be in heat while here as their hormones can cause the male dogs to react, sometimes aggressively. It is a liability issue and we kindly ask that they not return until after their heat. If we notice any aggressive behavior developing due to them not being fixed - we will let you know and keep you in the loop. We understand that it’s common practice to not get your large dogs fixed until they are older due to the variety of possible health concerns, but if their behavior worsens, we may ask that your dog not come back until they have training or are fixed.
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Do any of your staff have Pet First Aid & CPR training?Yes. Three of our team members have their Pet First Aid & CPR training certifications.
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What if my dog gets sick while in your care?While we pride ourselves on maintaining a clean facility and preventing the spread of canine illnesses, there are some canine illnesses that do not show symptoms for multiple days and by then, exposure to other dogs has already happened. If your dog gets sick while in our care, we will always contact you. If they start exhibiting symptoms while attending daycare, we will contact you to come pick them up and quarantine them until you arrive. If they start exhibiting symtoms while boarding with us, we will contact you and continuously update you with the game plan we come up with. If needed, we will transport your dog to the vet and provide any medication they give them. Upon pick-up, if there is any medication left, we will provide you with the instructions the vet gave us. One of the agreements you sign upon starting with Grand Fur Lodge gives us the ability to take your dog to the veterinarian and seek care on your behalf.
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Does my dog need an evaluation just for Grooming?No! Once you set up your profile on Gingr, you can request appointments online or give us a call to get scheduled.
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What vaccines do you require for just Grooming?If your dog is just coming to us for Grooming and not daycare, boarding, or training - our groomers require your dog to have their Rabies up-to-date.
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If my dog comes in for grooming, can they join the daycare dogs?If your dog has already had their Daycare & Boarding Evaluation completed - then we’d be happy to let your grooming dog join the fun. If your dog has not had their Evaluation completed - they will not be allowed to join the daycare dogs.
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Late policy for grooming appointmentsIf you are more than 15 minutes late to your scheduled grooming session, we will have to cancel your appointment and reschedule you.
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What should I bring to 1-on-1 training/group training?Bring you, your dog, and their slip lead. If possible, try and burn your dog out before arriving. This will allow us to spend the majority of our time together working on skills as your dog will be in a primed position to learn.
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Can your trainer come to my home?Yes, but it depends. Our trainer can come to your home, or to an agreed upon location outside of your home and the facility if that is what is agreed upon.
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