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What age does my dog need to be to attend daycare/boarding?

Dogs need to be at least 4 months old and/or have all of their puppy vaccinations.

What vaccines do we require?

We require Bordetella, DHPP/DAPP, and Rabies to be up to date. We make no exceptions.

Can I bring my dog’s food if it needs to be temperature controlled?

Yes, we have freezers and refrigerators for temperature controlled dog food.

How can I sign up for daycare?

For new clients: Step 1: On a computer - sign up for the Gingr Pet Portal (Click Here). Step 1a: On your mobile device - download from your app store. Step 1b: OR, head to our website at grandfurlodge.com and click on the button at the top of the site titled “Login to Book Services” If requested - the facility invite code is 579071. If you are a new client or signing up a new dog - you will need to schedule a required evaluation before you can sign them up for daycare OR boarding reservations. Please call us at 503.681.9393 to schedule their evaluation. Once their evaluation is complete - you can follow the following steps moving forward. For current clients: Step 1: Sign in to your gingr pet portal Step 2: Select your dog Step 3: Click on the blue highlighted Start Booking button Step 4: Click on the Booking Categories drop down menu Step 5: Select Daycare Reservations Step 6: Click on either Boarding, Daycare | Full Day, or Daycare | Half Day Step 7: Click on the date, select the correct drop-off and pick-up time (please try to select times within 30 minutes of when you plan on dropping off and picking up) Step 8: Optional - add more dates. You can add recurring days or specific dates and input the required information. Please note that if you decide not to bring your dog on one or more of the days you have RSVP’d for - please let us know through facebook messenger, phone, or email when they won’t be visiting us! Step 9: Click on the blue highlighted Services button. Step 10: Review time/date for daycare needed. Step 11: Optional - add any services you would like for us to provide while they are playing with our kennel techs. Please note: grooming services are not available for daycare dogs on Mondays, Tuesdays, or Wednesdays. Step 12: Click on the blue highlighted Notes button. Step 13: Optional - add any notes you would like us to know. Step 14: Click on the blue highlighted Review button. Step 15: Click on the blue highlighted Submit Request button. Step 16: If you aren’t sure if your booking has been accepted or not - before dropping off your pet, go to the Book tab on your Gingr pet portal dashboard and scroll down to see if they have been accepted or canceled. If we need to cancel your booking due to being full - we try our best to contact you before your drop-off time. If you are having trouble signing them up for daycare via gingr, please call us at 503.681.9393 and we will help you!

Do you have live webcams that I can watch?

No, but we do have security cameras on-site for liability and in-house training purposes.

Do you accept reactive dogs?

Yes, we do accept reactive dogs. However, we have limited capacity for these dogs as they require a higher amount of time than others. Please call ahead before dropping off.

Do you separate dogs based on size?

As a science and psychology based facility it is important to note that restricting dogs based on size is a human fear and not something that occurs naturally in nature. Restrictions can create unnecessary uncertainty and lack of exposure could lead to unintentional flooding (a situation you put your dog in where it has no idea how to deal with a sudden environmental change) To help with this we slowly integrate these dogs with fear or uncertainty around breeds of different sized in a positive and rewarding environment.

Do you offer emergency boarding?

Yes, as long as your dog has already had their evaluation completed, and we have the space, we can accommodate for emergency boarding stays.

How can I check on my dog while I’m away?

We post daily photos on social media sites like Facebook and Instagram. Feel free to also call us at 503.681.9393, send us an email, or chat with us via Facebook Messenger to check in on your dog(s). We love providing updates!

What if I’m late and you are already closed? Do you have a late fee?

If you know you are going to be late - please do call and let us know ASAP. If you are more than 15 minutes picking up your dog past closing time, we will apply an additional $15. Any dogs that are still on premises past 7 pm Monday thru Friday or past 6 pm Saturday and Sunday - will be considered a boarding dog and you will be charged a night for boarding. Why was I charged an extra $15 when I picked up my boarding dog? If you pick up your boarding dog after 11 am on the day of pick-up, they are considered joining half day daycare.

What if I made a reservation and our plans changed?

We kindly ask that you give us a call or send us an email as soon as you know that your dog will not be visiting us. This will help us know how to plan for the day. If you do not show up, and you do not let us know - we will mark that as a no call, no show. If 3 no show appointments occur, we reserve the right to ban service.

Can my dog attend if they are not fixed?

Yes, your dog can attend our facility if they are not fixed with a few caveats. Female dogs cannot be in heat while here as their hormones can cause the male dogs to react, sometimes aggressively. It is a liability issue and we kindly ask that they not return until after their heat. If we notice any aggressive behavior developing due to them not being fixed - we will let you know and keep you in the loop. We understand that it’s common practice to not get your large dogs fixed until they are older due to the variety of possible health concerns, but if their behavior worsens, we may ask that your dog not come back until they have training or are fixed.

What should I bring to daycare and boarding?

For daycare, bring your dog, their collar or harness, and leash. If your dog needs lunch or if they didn’t eat breakfast - you can bring their food. As long as we have kennels available - we provide lunches between 11:30 am and 12 pm. ​For boarding - bring your dog, any meds, supplements, their collar/harness and leash, their food, and any special treats from home. ​Please do not bring any bedding or crates from home. We have plenty of bedding and kennels for your pups to feel safe and comfortable in. We also offer house food for $2 per meal.

Evaluation Process

For daycare and boarding - 4 hours

What if my dog's food needs to be heated up?

We have a microwave on site. We just request that you provide an approximate time range to heat their food.

What if my dog’s food needs water added?

We can add as much water as needed and at the proper temperature range. Just let us know at drop-off or add it to your dog’s gingr profile.

What should I bring to daycare and boarding?

For daycare, bring your dog, their collar or harness, and leash. If your dog needs lunch or if they didn’t eat breakfast - you can bring their food. As long as we have kennels available - we provide lunches between 11:30 am and 12 pm. ​For boarding - bring your dog, any meds, supplements, their collar/harness and leash, their food, and any special treats from home. ​Please do not bring any bedding or crates from home. We have plenty of bedding and kennels for your pups to feel safe and comfortable in. We also offer house food for $2 per meal.

Can I bring lunch for my dog?

Yes. Feel free to drop off their lunch with us and we will bring them in for a lunch break. During the busier times of the year - summer and holidays - we may not have enough space to feed them.

How can I give you my dog's vaccination records?

You can either bring a digital or paper copy in with you, email it to us at grandfurlodge@gmail.com, upload it directly into your Gingr pet profile, or have your veterinarian email it to us at the same email. If needed, we can also send an email to your veterinarian to request the information.

HOURS

MONDAY-FRIDAY:  6am - 6pm

​SATURDAY: 8am - 5pm

SUNDAY (No Daycare) : 9am - 11am

                                        3pm - 5pm

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P: (503) 681-9393

ADDRESS: 
140 SW Freeman Ave, Hillsboro, OR 97123
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